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PayPal

Send invoices and accept online customer payments with PayPal.

Average: 2.9/5

G2: 4.4/5 · Trustpilot: 1.4/5

US$0 for basic invoicing; optional Invoicing Subscription US$14.99/month, plus payment-processing fees. Domestic invoice payment fees range from 1% ACH (US$10 cap) to 4.99% + US$0.49 for Pay Later.

Stars show the unweighted average of the listed review scores. Each source rating is shown separately on its original scale.

Overview

PayPal helps small businesses send invoices and collect payments online. Customers can pay invoices through supported wallets, cards, or bank payments, and they do not need a PayPal account.

Ratings checked October 31, 2026. G2 covers PayPal Payments; Trustpilot covers company-wide feedback, including consumer accounts.

Review sourceScore
G2 — PayPal Payments4.4/5
Trustpilot1.4/5

U.S. domestic invoice fees: Pay by Bank (ACH) 1%, capped at US$10; cards/Apple Pay 2.99% + US$0.49; PayPal/Venmo 3.49% + US$0.49; Pay Later 4.99% + US$0.49. International transactions add 1.50%; currency conversion and other charges may apply. See PayPal’s merchant fee schedule for current rates and the optional US$14.99/month Invoicing Subscription.

Best for

Freelancers and consultants can send branded invoices after completing client work.Service businesses can track unpaid invoices and send payment reminders.Online sellers can offer PayPal alongside other checkout options.

Benefits

Basic invoice creation and sending are included without a separate invoice-sending fee.Invoice tracking and multiple payment methods give customers a convenient way to pay.

Limitations

Processing rates vary by payment method; cross-border transactions and currency conversion can add costs.Reviewers report account holds and support frustrations, which can disrupt access to payments.

Implementation considerations

Set up and verify the appropriate business account, connect your bank, and configure invoice details and payment options. Check which automation features require the optional subscription and how your accounting tools connect.

OUR RECOMMENDATIONS

PayPal is a practical option for small businesses that want familiar payment choices and straightforward client invoicing. G2 reviewers praise ease of use, while fees, account holds, and support are recurring concerns; company-wide Trustpilot feedback is much less favorable. Compare the fees for your typical invoice size and keep another payment method available before relying on it for all billing.

Recommendations are based on fitness for small business needs. Our listings showcase potentially sponsored, affiliated, or partnered companies.